Essential Workplace Communication Skills
Based on national standards and best practices in the field, this program covers the critical communication and problem-solving competencies needed to succeed in the workplace. 1) Active Listening: Learn perspective taking, paraphrasing, validating the speaker and asking the right questions. 2) Assertive Speaking: Practice using I statements; separating fact from opinion; naming and owning feelings; and, expressing what you mean effectively without offending others. 3) Teamwork: Promote teamwork by defining the spirit of service, the principle of synergy, the attitude of gratitude, and how to give and receive feedback. 4) Work Styles: Identify your work style and others’ work styles and learn how to work cooperatively with other styles. 5) Conflict Styles: Identify your conflict style and how to apply constructive conflict resolution strategies. 6) Problem-Solving: Learn and practice a six-step problem solving method and apply the steps to a real problem that occurs in the workplace.
Sue Feltz MS, Customized Training Coordinator for VITEC, has over 20 years experience coaching and training leadership, communication and organizational skills for personal and professional effectiveness to individuals, small businesses and corporations. She is a certified Facilitator for Franklin Covey. 426W10 / $109
A > F 8:00AM - 12:00PM 2/19/10 - 3/5/10 3x Laulima 225
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